Refund and Cancellation Policy

Cancelling

You can cancel at any time from your account page, in a couple of clicks. There is no phone call, no chat queue and no retention script. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for.

Your right to change your mind

Because this is a digital service supplied immediately, UK consumer law gives you 14 days to cancel from the day you subscribe, unless you have asked us to start straight away and acknowledged that you lose that right once the service has begun. Where the right applies, we refund you in full within 14 days.

In practice, we go further than the minimum: if you tell us within 14 days of your first payment that Veystrix is not for you, we refund it, whether or not you have used the service.

Renewals

If a renewal takes you by surprise and you contact us within 14 days of the charge, without having used the service in that period, we will refund it.

Annual plans

If you cancel an annual plan partway through, your access continues until the end of the year you paid for. We do not normally refund the unused months, except where the law requires it or where we have significantly changed or withdrawn the service.

How refunds are paid

Always to the original payment method, through Stripe, usually within five working days. Prices include UK VAT at the prevailing rate; our VAT registration number is GB 321954116.

If something goes wrong

If the service does not work and we cannot fix it, you are entitled to a repeat performance, a price reduction, or a refund, depending on the circumstances. Email support@veystrix.net and we will sort it out.